Privacy policy

What we collect

We collect the details you submit in enquiry forms, including contact information, property requirements, source page and campaign information where available.

Analytics and cookies

With your permission, this website uses Google Analytics to understand visits and interactions such as page views, guide reads, calculator use, comparison activity, WhatsApp clicks and successful enquiry actions. Analytics is optional and does not receive the names, phone numbers, email addresses or messages entered into our forms. You can accept, decline or revisit your choice through the Analytics choices control shown on the website.

Google may process device, browser, approximate location and interaction information in accordance with its own terms and privacy practices. Learn more from Google’s explanation of how it uses information from sites that use its services.

Why we use it

Information is used to respond to your request, assess relevant property options, manage follow-up, improve the website and meet legal or professional obligations.

Who may receive it

Information may be handled by Hazel Chan, her authorised assistant, authorised PropNex Realty personnel, website and CRM providers, and professional parties needed for an authorised transaction. Personal data is not sold.

Retention and security

Reasonable safeguards are used and information is kept only as long as required for the stated purpose, legal requirements or dispute management.

Your choices

You may request access, correction or withdrawal of marketing consent by contacting Hazel or the PropNex Kota Kinabalu office and identifying your enquiry.